User permissions are divided into Owner, Admin, and Member:
- The owner has the ability to manage users, organizations, cloud account management, and billing.
- Admins can manage users and cloud account management for the authorized organization.
- Members can only view cloud cost and resource information for the authorized organization.

You can invite users in [Settings > Members].

If the [Members] menu is not visible depending on the user's permissions, you can add and invite users in each organization in [Settings > Organization].

No, there isn't. Feel free to invite team members and manage the cloud.

You can change permissions in the [Settings > Members] menu or [Settings > Organizations] menu.

The [Members] menu may not be visible depending on the user's permissions, and users can only change permissions for users with the same or lower permissions.

You can change Owner to Admin or Member in the [Members] menu. When changing permissions, you need to set the organization and permissions.

You can change Admin or Member to Owner in the [Members] menu. When permissions are changed, the owner has all permissions for organizations and billing.

You can change Member to Admin or Admin to Member in the [Members] and [Organizations] menus. When changing permissions, different permissions can be granted or changed depending on the organization the user belongs to.

If a user wishes to withdraw voluntarily, they can do so by using the 'Delete Account' function in the [Settings > Profile] menu.

If you wish to delete another user's account, you can do so by selecting the 'Delete' function under the meatball button in the [Settings > Member] menu.

The [Members] menu is accessible only to the owner.

An organization is a space where you can view cloud costs and resource data.

Owners can create multiple organizations, and each organization is visible only to those who have been granted permission.

Explore OpsNow's organizational features to manage cloud costs on an organization-by-organization basis.

Yes, you can. If you wish to delete an organization, you can use the 'Delete Organization' function found on the detailed information page of the organization you want to delete, accessible through [Settings > Organizations].

Please note that when you delete an organization, the cloud account information registered in the organization and the collected cost data will be permanently deleted, and cannot be recovered. Please proceed with caution.

Organizations can be created through the 'Add' button in [Settings > Organizations]. When creating an organization, you need to input the name for the organization.

If you wish to invite users to the created organization, you can do so by using the 'Add Members' button in the 'Members' tab on the detailed page of the organization.

For users who are already registered, you can add them to the organization in bulk. For those who have not yet joined, you can send them an invitation email.

Yes. You can invite users to the desired organization in the [Settings > Organizations] menu. Users can be granted different permissions for each invited organization.

Owners have permissions for all organizations, so separate organization settings are not possible for them.

If you want to remove a user from the organization, you can go to the 'Members' tab on the detailed page of the organization, find the user you want to delete, and click the 'X' button on the right side of the list.

When a member is removed from the organization, they are not automatically withdrawn, but they lose permissions for the organization's cloud information and management. For users with no affiliation to any organization, access to services outside the [Settings] menu will be restricted.

The same cloud account (project or subscription) cannot be registered redundantly across multiple organizations.

You can register cloud accounts in the [Settings > Cloud Accounts] menu. For more detailed instructions on registration, please refer to the user guide.

AWS: To be provided after development

Azure: To be provided after development

GCP: To be provided after development

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In OpsNow, you can check the cloud costs and resource information for AWS, Azure, and GCP.

Data collection will be completed in approximately 24 hours at maximum.

You can check the registered accounts and data collection status in the [Overview] menu.

When registering an account, our CMP service adheres to the principle of least privilege.

This means that we request only the permissions necessary for your cloud environment, primarily for functions such as resource monitoring, management, and cost tracking.

Access to your cloud account is strictly limited, and all access is managed according to the highest security principles.

Additionally, we provide a transparent management interface that allows you to review and adjust the permissions granted to our service at any time.

This ensures transparency in permission management and safeguards the security of your data.

You can delete cloud accounts in the [Settings > Cloud Accounts] menu. Clicking the ellipsis button on the right of the account you wish to delete in the list will reveal the 'Delete Account' button.

Account deletion is irreversible, and if the account is subscribed to AutoSavings, deletion is possible only after the complete disconnection from AutoSavings has been processed.

If you wish to access the invoices of a regular user, a request must be made to a user with owner privileges who has access to [Billing].

The owner can enter the email of the user requesting invoice verification in [Billing > Billing Contacts].

Even if the user is not registered on OpsNow, they can still receive email notifications.

Cancelling AutoSavings subscription can be done by clicking the ellipsis button above Plan Details in [Billing > Overview].

You can choose the 'Cancel AutoSavings Subscription' option to proceed with the cancellation.

Our fee is only a small portion of your savings and designed to provide a significantly reduced cloud expense versus others.

If you are unable to use the AutoSavings service, it may be due to unpaid fees resulting in the suspension of AutoSavings service usage.

You can make an immediate payment by accessing [Billing > Overview] and clicking the 'Pay Now' button.

If you want to delete a registered card, you can do so in [Billing > Payment Method].

However, if you have an AutoSavings subscription with this card being used for payments, it cannot be deleted.

You can change the payment card by adding a card in [Billing > Payment Method] and updating the default card settings.

You can check the date and billing cost in the Plan Detail section of [Billing > Overview] until they are deleted.

Payments are processed through Stripe using the card information entered during the subscription.

Sales tax is separately imposed based on the country, in addition to the usage fee, and can be verified upon invoice issuance.

If the payment fails, it is necessary to check whether the registered card has not expired.

Please verify the card information in [Billing > Payment Method]. If you update to valid payment card information, the payment will be retried within 1 day.

If there is a payment delay of more than 30 days after invoice issuance, AutoSavings service usage will be suspended.

In case of unpaid invoices for up to 3 months from the invoice date, the subscription will be canceled.

While using OpsNow Free, cost-saving through AutoSavings is not available.

However, there are no restrictions on using other features and menus.

AutoSavings billing occurs on the 10th of each month, charging 25% of the savings amount from the previous month through the account designated for AutoSavings.

As a portion of the savings amount is used to cover fees, refunds are not available during active usage.

In the event of subscription cancellation, refunds or charges may occur depending on the circumstances.

The data retention policy varies based on the type of service, whether it is paid or free.

For paid services: Cloud data collected will be retained continuously until the user terminates the service or contract.

For free services: Collected cloud data will be retained for a maximum of 1 year and then deleted.

* Instead of bulk deletion, only data with timestamps exceeding 1 year will be deleted.

When using free services: Data will be retained for a maximum of 2 years.

Personal information will be kept in compliance with U.S. data protection regulations for a maximum of 3 years.

The detailed privacy policy can be found here.

You can set up two-factor authentication (2FA) through the 2FA setup button in the [Settings > Profile] menu.

Session Timeout: Active sessions may expire after a maximum of 1 day.

You can change the Edit button in the Password section of the [Settings > Profile] menu.

If you toggle off the marketing consent switch in [Settings > Profile], you will opt-out of receiving marketing communications.

Yes, you can.

OpsNow offers various features such as cloud usage cost analysis, cost and resource optimization, and cost anomaly detection through the OpsNow Free pricing plan.

If you wish to request a demo, please provide basic information on the demo request page.

Our cloud experts at OpsNow will contact you.