How can we help you?

How is the AutoSavings fee charged?

Fees are billed monthly and are based on a fixed percentage of the actual savings achieved (according to your country’s standard fee rate).

There are no additional base subscription fees.

Will AutoSavings conflict with my existing Reserved Instances or Savings Plans?

No.

AutoSavings considers your existing Reserved Instances (RI) and Savings Plans (SP) when designing its optimization strategy.

It monitors the expiration dates of your current RI/SP contracts and smoothly transitions to AutoSavings optimization once the existing contracts expire.

This ensures continuous cost optimization without the need for manual management or conflicts.

Does AutoSavings monitor costs in real time?

Yes.

AutoSavings continuously collects and analyzes the latest cloud usage and cost data, providing savings recommendations based on the most up-to-date information.

Is any special setup required to use AutoSavings?

No special setup is needed.

Once you register your cloud account and activate the AutoSavings subscription, AWS cost optimization begins automatically.

However, some savings recommendations may require your approval before they are applied.

What is the fee rate for AutoSavings?

OpsNow applies a fixed percentage fee based on the savings generated through AutoSavings.
The fee rate does not change based on your usage volume or the amount saved.

However, fee rates may vary slightly depending on the country or contractual conditions.
For example, regions like Korea, Japan, and the Middle East may have specific terms based on local regulations or market conditions.

Fees are only charged on the amount saved—if no savings are generated, no fees apply.

OpsNow operates a region-based fixed fee policy and does not adjust fees on a per-customer basis.

For exact fee details, we recommend requesting a consultation tailored to your location and agreement terms.

Can I cancel the AutoSavings service at any time?

Yes, you may request to stop the service at any time.

There are no additional charges for past savings after cancellation.

How much savings can I expect from AutoSavings?

Savings vary based on your organization’s size and usage patterns, but typically customers see a 20–40% reduction compared to AWS On-Demand pricing.

Some customers have achieved savings of over 50%.

How frequently is RI/SP optimization performed?

AutoSavings continuously monitors usage patterns and updates its purchasing, adjustment, and resale strategies on a weekly basis.

How is AutoSavings different from existing Savings Plans or Reserved Instances tools?

Most existing tools focus on monitoring usage or offering optimization recommendations.

AutoSavings goes beyond monitoring by actively delivering real cost savings through automation.

It follows a performance-based model, charging fees only when actual savings are achieved.

This ensures customers feel the tangible impact of optimization, and OpsNow shares responsibility for the savings performance.

Does AutoSavings automatically purchase RI/SPs?

Yes. AutoSavings eliminates the need for you to manually purchase or resell AWS commitments.Based on usage analysis, OpsNow automatically handles the purchase and resale of RIs and SPs to achieve optimal savings—allowing you to maintain cost efficiency without any manual work.

How are the savings calculated and monitored?

You can transparently track monthly savings results through the OpsNow console, comparing actual usage with optimized costs.

Does AutoSavings charge a subscription fee?

No. AutoSavings uses a pay-as-you-save model. There is no subscription fee, and charges are only applied as a percentage of the savings actually achieved.

Does AutoSavings charge a subscription fee?

AutoSavings analyzes your AWS usage patterns and automatically builds an optimal commitment purchasing strategy. It maximizes savings by reselling underutilized commitments or purchasing additional ones where needed.

How does AutoSavings reduce costs?

AutoSavings analyzes your AWS usage patterns and automatically builds an optimal commitment purchasing strategy. It maximizes savings by reselling underutilized commitments or purchasing additional ones where needed.

Which cloud environments does AutoSavings support?

AutoSavings currently supports AWS only. It helps optimize the purchase and utilization of AWS Reserved Instances (RIs) and Savings Plans (SPs).Support for other cloud service providers (CSPs) is planned for the future.

What is AutoSavings?

AutoSavings is a performance-based cloud optimization service for AWS that reduces unnecessary costs by optimizing Reserved Instances (RIs) and Savings Plans (SPs). A fee is charged only as a percentage of the actual savings achieved.

The process of registering AWS, Azure, and GCP Cloud Accounts is difficult. Can I get help with account registration?

Please register the StepBy Guide Viewer Chrome Extension to provide the OpsNow Guide. Detailed instructional balloons are provided for each step of the cloud account registration process, making it easy to complete the registration.

[Install StepBy Guide Viewer Chrome Extension]

How are user permission types distinguished?

User permissions are divided into Owner, Admin, and Member:
- The owner has the ability to manage users, organizations, cloud account management, and billing.
- Admins can manage users and cloud account management for the authorized organization.
- Members can only view cloud cost and resource information for the authorized organization.

Where can I send user invitations?

You can invite users in [Settings > Members].

If the [Members] menu is not visible depending on the user's permissions, you can add and invite users in each organization in [Settings > Organization].

Is there a limit on the number of users I can invite?

No, there isn't. Feel free to invite team members and manage the cloud.

How do I change permissions?

You can change permissions in the [Settings > Members] menu or [Settings > Organizations] menu.

The [Members] menu may not be visible depending on the user's permissions, and users can only change permissions for users with the same or lower permissions.

You can change Owner to Admin or Member in the [Members] menu. When changing permissions, you need to set the organization and permissions.

You can change Admin or Member to Owner in the [Members] menu. When permissions are changed, the owner has all permissions for organizations and billing.

You can change Member to Admin or Admin to Member in the [Members] and [Organizations] menus. When changing permissions, different permissions can be granted or changed depending on the organization the user belongs to.

How do users withdraw or leave?

If a user wishes to withdraw voluntarily, they can do so by using the 'Delete Account' function in the [Settings > Profile] menu.

How do I delete a user account?

If you wish to delete another user's account, you can do so by selecting the 'Delete' function under the meatball button in the [Settings > Member] menu.

The [Members] menu is accessible only to the owner.

What is an organization?

An organization is a space where you can view cloud costs and resource data.

Owners can create multiple organizations, and each organization is visible only to those who have been granted permission.

Explore OpsNow's organizational features to manage cloud costs on an organization-by-organization basis.

Can I delete an organization?

Yes, you can. If you wish to delete an organization, you can use the 'Delete Organization' function found on the detailed information page of the organization you want to delete, accessible through [Settings > Organizations].

Please note that when you delete an organization, the cloud account information registered in the organization and the collected cost data will be permanently deleted, and cannot be recovered. Please proceed with caution.

How do I create an organization?

Organizations can be created through the 'Add' button in [Settings > Organizations]. When creating an organization, you need to input the name for the organization.

How do I invite users to an organization?

If you wish to invite users to the created organization, you can do so by using the 'Add Members' button in the 'Members' tab on the detailed page of the organization.

For users who are already registered, you can add them to the organization in bulk. For those who have not yet joined, you can send them an invitation email.

Can the same user be in multiple organizations?

Yes. You can invite users to the desired organization in the [Settings > Organizations] menu. Users can be granted different permissions for each invited organization.

Owners have permissions for all organizations, so separate organization settings are not possible for them.

I want to remove a user from an organization.

If you want to remove a user from the organization, you can go to the 'Members' tab on the detailed page of the organization, find the user you want to delete, and click the 'X' button on the right side of the list.

When a member is removed from the organization, they are not automatically withdrawn, but they lose permissions for the organization's cloud information and management. For users with no affiliation to any organization, access to services outside the [Settings] menu will be restricted.

Can I register the same cloud account in multiple organizations?

The same cloud account (project or subscription) cannot be registered redundantly across multiple organizations.

How do I register a cloud account?

You can register cloud accounts in the [Settings > Cloud Accounts] menu. For more detailed instructions on registration, please refer to the user guide.

AWS: To be provided after development

Azure: To be provided after development

GCP: To be provided after development

What are the supported CSPs (Cloud Service Providers)?

In OpsNow, you can check the cloud costs and resource information for AWS, Azure, and GCP.

How long does it take to confirm data after registering an account?

Data collection will be completed in approximately 24 hours at maximum.

You can check the registered accounts and data collection status in the [Overview] menu.

How are cloud account permissions managed after registration?

When registering an account, our CMP service adheres to the principle of least privilege.

This means that we request only the permissions necessary for your cloud environment, primarily for functions such as resource monitoring, management, and cost tracking.

Access to your cloud account is strictly limited, and all access is managed according to the highest security principles.

Additionally, we provide a transparent management interface that allows you to review and adjust the permissions granted to our service at any time.

This ensures transparency in permission management and safeguards the security of your data.

How do I delete a cloud account?

You can delete cloud accounts in the [Settings > Cloud Accounts] menu. Clicking the ellipsis button on the right of the account you wish to delete in the list will reveal the 'Delete Account' button.

Account deletion is irreversible, and if the account is subscribed to AutoSavings, deletion is possible only after the complete disconnection from AutoSavings has been processed.

Use of the service was restricted due to non-payment.

If you wish to access the invoices of a regular user, a request must be made to a user with owner privileges who has access to [Billing].

The owner can enter the email of the user requesting invoice verification in [Billing > Billing Contacts].

Even if the user is not registered on OpsNow, they can still receive email notifications.

I want to cancel my subscription.

Cancelling AutoSavings subscription can be done by clicking the ellipsis button above Plan Details in [Billing > Overview].

You can choose the 'Cancel AutoSavings Subscription' option to proceed with the cancellation.

How much do I pay for AutoSavings?

Our fee is only a small portion of your savings and designed to provide a significantly reduced cloud expense versus others.

I am unable to use the AutoSavings service. What should I do?

If you are unable to use the AutoSavings service, it may be due to unpaid fees resulting in the suspension of AutoSavings service usage.

You can make an immediate payment by accessing [Billing > Overview] and clicking the 'Pay Now' button.

I want to delete a registered card.

If you want to delete a registered card, you can do so in [Billing > Payment Method].

However, if you have an AutoSavings subscription with this card being used for payments, it cannot be deleted.

I want to change my payment card.

You can change the payment card by adding a card in [Billing > Payment Method] and updating the default card settings.

Where can I check the billing for a deleted account?

You can check the date and billing cost in the Plan Detail section of [Billing > Overview] until they are deleted.

How is payment processed?

Payments are processed through Stripe using the card information entered during the subscription.

What about taxes?

(US Region) Sales tax is separately imposed based on the country, in addition to the usage fee, and can be verified upon invoice issuance.

My payment failed or is delayed.

If the payment fails, it is necessary to check whether the registered card has not expired.

Please verify the card information in [Billing > Payment Method]. If you update to valid payment card information, the payment will be retried within 1 day.

If there is a payment delay of more than 30 days after invoice issuance, AutoSavings service usage will be suspended.

In case of unpaid invoices for up to 3 months from the invoice date, the subscription will be canceled.

Are there any limitations when using OpsNow Free?

While using OpsNow Free, cost-saving through AutoSavings is not available.

However, there are no restrictions on using other features and menus.

What is the billing policy for AutoSavings?

AutoSavings billing occurs on the 10th of each month, charging 25% of the savings amount from the previous month through the account designated for AutoSavings.

As a portion of the savings amount is used to cover fees, refunds are not available during active usage.

In the event of subscription cancellation, refunds or charges may occur depending on the circumstances.

How long is the data retention period?

The data retention policy varies based on the type of service, whether it is paid or free.

For paid services: Cloud data collected will be retained continuously until the user terminates the service or contract.

For free services: Collected cloud data will be retained for a maximum of 1 year and then deleted.

* Instead of bulk deletion, only data with timestamps exceeding 1 year will be deleted.

When using free services: Data will be retained for a maximum of 2 years.

Personal information will be kept in compliance with U.S. data protection regulations for a maximum of 3 years.

What is the privacy policy?

The detailed privacy policy can be found here.

How do I set up two-factor authentication?

You can set up two-factor authentication (2FA) through the 2FA setup button in the [Settings > Profile] menu.

What is the session timeout criteria?

Session Timeout: Active sessions may expire after a maximum of 1 day.

How do I change my password?

You can change the Edit button in the Password section of the [Settings > Profile] menu.

I want to opt-out of marketing communications.

If you toggle off the marketing consent switch in [Settings > Profile], you will opt-out of receiving marketing communications.

Can I use the service for free?

The service is available free of charge during the trial period.

I want to see a demo.

If you wish to request a demo, please provide basic information on the demo request page.

Our cloud experts at OpsNow will contact you.

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How is the AutoSavings fee charged?

Fees are billed monthly and are based on a fixed percentage of the actual savings achieved (according to your country’s standard fee rate).

There are no additional base subscription fees.

What is the fee rate for AutoSavings?

OpsNow applies a fixed percentage fee based on the savings generated through AutoSavings.
The fee rate does not change based on your usage volume or the amount saved.

However, fee rates may vary slightly depending on the country or contractual conditions.
For example, regions like Korea, Japan, and the Middle East may have specific terms based on local regulations or market conditions.

Fees are only charged on the amount saved—if no savings are generated, no fees apply.

OpsNow operates a region-based fixed fee policy and does not adjust fees on a per-customer basis.

For exact fee details, we recommend requesting a consultation tailored to your location and agreement terms.

Does AutoSavings automatically purchase RI/SPs?

Yes. AutoSavings eliminates the need for you to manually purchase or resell AWS commitments.Based on usage analysis, OpsNow automatically handles the purchase and resale of RIs and SPs to achieve optimal savings—allowing you to maintain cost efficiency without any manual work.

How are the savings calculated and monitored?

You can transparently track monthly savings results through the OpsNow console, comparing actual usage with optimized costs.

Does AutoSavings charge a subscription fee?

No. AutoSavings uses a pay-as-you-save model. There is no subscription fee, and charges are only applied as a percentage of the savings actually achieved.

Use of the service was restricted due to non-payment.

If you wish to access the invoices of a regular user, a request must be made to a user with owner privileges who has access to [Billing].

The owner can enter the email of the user requesting invoice verification in [Billing > Billing Contacts].

Even if the user is not registered on OpsNow, they can still receive email notifications.

I want to cancel my subscription.

Cancelling AutoSavings subscription can be done by clicking the ellipsis button above Plan Details in [Billing > Overview].

You can choose the 'Cancel AutoSavings Subscription' option to proceed with the cancellation.

How much do I pay for AutoSavings?

Our fee is only a small portion of your savings and designed to provide a significantly reduced cloud expense versus others.

I am unable to use the AutoSavings service. What should I do?

If you are unable to use the AutoSavings service, it may be due to unpaid fees resulting in the suspension of AutoSavings service usage.

You can make an immediate payment by accessing [Billing > Overview] and clicking the 'Pay Now' button.

I want to delete a registered card.

If you want to delete a registered card, you can do so in [Billing > Payment Method].

However, if you have an AutoSavings subscription with this card being used for payments, it cannot be deleted.

I want to change my payment card.

You can change the payment card by adding a card in [Billing > Payment Method] and updating the default card settings.

Where can I check the billing for a deleted account?

You can check the date and billing cost in the Plan Detail section of [Billing > Overview] until they are deleted.

How is payment processed?

Payments are processed through Stripe using the card information entered during the subscription.

What about taxes?

(US Region) Sales tax is separately imposed based on the country, in addition to the usage fee, and can be verified upon invoice issuance.

My payment failed or is delayed.

If the payment fails, it is necessary to check whether the registered card has not expired.

Please verify the card information in [Billing > Payment Method]. If you update to valid payment card information, the payment will be retried within 1 day.

If there is a payment delay of more than 30 days after invoice issuance, AutoSavings service usage will be suspended.

In case of unpaid invoices for up to 3 months from the invoice date, the subscription will be canceled.

Are there any limitations when using OpsNow Free?

While using OpsNow Free, cost-saving through AutoSavings is not available.

However, there are no restrictions on using other features and menus.

What is the billing policy for AutoSavings?

AutoSavings billing occurs on the 10th of each month, charging 25% of the savings amount from the previous month through the account designated for AutoSavings.

As a portion of the savings amount is used to cover fees, refunds are not available during active usage.

In the event of subscription cancellation, refunds or charges may occur depending on the circumstances.

Can I use the service for free?

The service is available free of charge during the trial period.

How long is the data retention period?

The data retention policy varies based on the type of service, whether it is paid or free.

For paid services: Cloud data collected will be retained continuously until the user terminates the service or contract.

For free services: Collected cloud data will be retained for a maximum of 1 year and then deleted.

* Instead of bulk deletion, only data with timestamps exceeding 1 year will be deleted.

When using free services: Data will be retained for a maximum of 2 years.

Personal information will be kept in compliance with U.S. data protection regulations for a maximum of 3 years.

What is the privacy policy?

The detailed privacy policy can be found here.

How do I set up two-factor authentication?

You can set up two-factor authentication (2FA) through the 2FA setup button in the [Settings > Profile] menu.

What is the session timeout criteria?

Session Timeout: Active sessions may expire after a maximum of 1 day.

How do I change my password?

You can change the Edit button in the Password section of the [Settings > Profile] menu.

The process of registering AWS, Azure, and GCP Cloud Accounts is difficult. Can I get help with account registration?

Please register the StepBy Guide Viewer Chrome Extension to provide the OpsNow Guide. Detailed instructional balloons are provided for each step of the cloud account registration process, making it easy to complete the registration.

[Install StepBy Guide Viewer Chrome Extension]

How are user permission types distinguished?

User permissions are divided into Owner, Admin, and Member:
- The owner has the ability to manage users, organizations, cloud account management, and billing.
- Admins can manage users and cloud account management for the authorized organization.
- Members can only view cloud cost and resource information for the authorized organization.

Where can I send user invitations?

You can invite users in [Settings > Members].

If the [Members] menu is not visible depending on the user's permissions, you can add and invite users in each organization in [Settings > Organization].

Is there a limit on the number of users I can invite?

No, there isn't. Feel free to invite team members and manage the cloud.

How do I change permissions?

You can change permissions in the [Settings > Members] menu or [Settings > Organizations] menu.

The [Members] menu may not be visible depending on the user's permissions, and users can only change permissions for users with the same or lower permissions.

You can change Owner to Admin or Member in the [Members] menu. When changing permissions, you need to set the organization and permissions.

You can change Admin or Member to Owner in the [Members] menu. When permissions are changed, the owner has all permissions for organizations and billing.

You can change Member to Admin or Admin to Member in the [Members] and [Organizations] menus. When changing permissions, different permissions can be granted or changed depending on the organization the user belongs to.

How do users withdraw or leave?

If a user wishes to withdraw voluntarily, they can do so by using the 'Delete Account' function in the [Settings > Profile] menu.

How do I delete a user account?

If you wish to delete another user's account, you can do so by selecting the 'Delete' function under the meatball button in the [Settings > Member] menu.

The [Members] menu is accessible only to the owner.

What is an organization?

An organization is a space where you can view cloud costs and resource data.

Owners can create multiple organizations, and each organization is visible only to those who have been granted permission.

Explore OpsNow's organizational features to manage cloud costs on an organization-by-organization basis.

Can I delete an organization?

Yes, you can. If you wish to delete an organization, you can use the 'Delete Organization' function found on the detailed information page of the organization you want to delete, accessible through [Settings > Organizations].

Please note that when you delete an organization, the cloud account information registered in the organization and the collected cost data will be permanently deleted, and cannot be recovered. Please proceed with caution.

How do I create an organization?

Organizations can be created through the 'Add' button in [Settings > Organizations]. When creating an organization, you need to input the name for the organization.

How do I invite users to an organization?

If you wish to invite users to the created organization, you can do so by using the 'Add Members' button in the 'Members' tab on the detailed page of the organization.

For users who are already registered, you can add them to the organization in bulk. For those who have not yet joined, you can send them an invitation email.

Can the same user be in multiple organizations?

Yes. You can invite users to the desired organization in the [Settings > Organizations] menu. Users can be granted different permissions for each invited organization.

Owners have permissions for all organizations, so separate organization settings are not possible for them.

I want to remove a user from an organization.

If you want to remove a user from the organization, you can go to the 'Members' tab on the detailed page of the organization, find the user you want to delete, and click the 'X' button on the right side of the list.

When a member is removed from the organization, they are not automatically withdrawn, but they lose permissions for the organization's cloud information and management. For users with no affiliation to any organization, access to services outside the [Settings] menu will be restricted.

Can I register the same cloud account in multiple organizations?

The same cloud account (project or subscription) cannot be registered redundantly across multiple organizations.

How do I register a cloud account?

You can register cloud accounts in the [Settings > Cloud Accounts] menu. For more detailed instructions on registration, please refer to the user guide.

AWS: To be provided after development

Azure: To be provided after development

GCP: To be provided after development

What are the supported CSPs (Cloud Service Providers)?

In OpsNow, you can check the cloud costs and resource information for AWS, Azure, and GCP.

How long does it take to confirm data after registering an account?

Data collection will be completed in approximately 24 hours at maximum.

You can check the registered accounts and data collection status in the [Overview] menu.

How are cloud account permissions managed after registration?

When registering an account, our CMP service adheres to the principle of least privilege.

This means that we request only the permissions necessary for your cloud environment, primarily for functions such as resource monitoring, management, and cost tracking.

Access to your cloud account is strictly limited, and all access is managed according to the highest security principles.

Additionally, we provide a transparent management interface that allows you to review and adjust the permissions granted to our service at any time.

This ensures transparency in permission management and safeguards the security of your data.

How do I delete a cloud account?

You can delete cloud accounts in the [Settings > Cloud Accounts] menu. Clicking the ellipsis button on the right of the account you wish to delete in the list will reveal the 'Delete Account' button.

Account deletion is irreversible, and if the account is subscribed to AutoSavings, deletion is possible only after the complete disconnection from AutoSavings has been processed.

I want to opt-out of marketing communications.

If you toggle off the marketing consent switch in [Settings > Profile], you will opt-out of receiving marketing communications.

Does AutoSavings monitor costs in real time?

Yes.

AutoSavings continuously collects and analyzes the latest cloud usage and cost data, providing savings recommendations based on the most up-to-date information.

Is any special setup required to use AutoSavings?

No special setup is needed.

Once you register your cloud account and activate the AutoSavings subscription, AWS cost optimization begins automatically.

However, some savings recommendations may require your approval before they are applied.

Can I cancel the AutoSavings service at any time?

Yes, you may request to stop the service at any time.

There are no additional charges for past savings after cancellation.

How much savings can I expect from AutoSavings?

Savings vary based on your organization’s size and usage patterns, but typically customers see a 20–40% reduction compared to AWS On-Demand pricing.

Some customers have achieved savings of over 50%.

How frequently is RI/SP optimization performed?

AutoSavings continuously monitors usage patterns and updates its purchasing, adjustment, and resale strategies on a weekly basis.

Does AutoSavings charge a subscription fee?

AutoSavings analyzes your AWS usage patterns and automatically builds an optimal commitment purchasing strategy. It maximizes savings by reselling underutilized commitments or purchasing additional ones where needed.

How does AutoSavings reduce costs?

AutoSavings analyzes your AWS usage patterns and automatically builds an optimal commitment purchasing strategy. It maximizes savings by reselling underutilized commitments or purchasing additional ones where needed.

Which cloud environments does AutoSavings support?

AutoSavings currently supports AWS only. It helps optimize the purchase and utilization of AWS Reserved Instances (RIs) and Savings Plans (SPs).Support for other cloud service providers (CSPs) is planned for the future.

What is AutoSavings?

AutoSavings is a performance-based cloud optimization service for AWS that reduces unnecessary costs by optimizing Reserved Instances (RIs) and Savings Plans (SPs). A fee is charged only as a percentage of the actual savings achieved.

I want to see a demo.

If you wish to request a demo, please provide basic information on the demo request page.

Our cloud experts at OpsNow will contact you.

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