Last Updated: June 16, 2025
OpsNow Japan Co., Ltd. (hereinafter referred to as “our company” or “OpsNow”) strives to be transparent about how we collect and use personal information.
We have established this Privacy Policy (hereinafter referred to as “this Policy”) to explain the types of personal information we may collect, why we collect it, how we use it, if and when we disclose it, and how you can manage or request deletion of your personal information. By using the website operated by our company and its digital assets (collectively, the “Site”), you agree to this Policy.
By using this Site, you consent to the practices described in this Policy. If you do not agree with the contents of this Policy, please do not use this Site. We reserve the right to amend or revise the terms of this Policy at any time without prior notice. Continued use of the Site after such amendments constitutes your acceptance of those changes. If we intend to apply amendments retroactively or to personal information already in our possession, we will notify you accordingly.
If you have questions about this Policy, wish to request the removal of your personal information, or have concerns not addressed here, please contact us using the information below.
Personal Information We Collect and Store About You
We may collect both personal and non-personal information when you use OpsNow services or visit our Site.
Personal information refers to information you provide to us that can identify you, including:
This may occur when you:
Non-personal information refers to data that does not identify you personally but relates to your use of the Site. This includes:
Personal information
You can browse this site without providing any personal information about yourself to us. However, there are certain circumstances in which you may provide personal information to us or our agents. Below are some representative examples of when we may collect the personal information you provide:
In all of these cases, you voluntarily and knowingly provide personal information.
Non-Personal Information
In addition, when you use this Site, we may collect certain information that does not identify you as an individual. Our servers may automatically store operational data related to your usage of the Site ("Non-Personal Information"). Generally, we collect and store the following types of non-personal information:
Cookies and Other Tracking Technologies
Like many websites and mobile applications, we use “cookies.” Cookies are small text files stored on your device when you access certain online pages. They help record your preferences and actions. We may use cookies to analyze traffic, improve our Site, and provide a more convenient and personalized service.
We do not use cookies, web beacons, or similar technologies to store your preferences, track your browsing history, or measure ad exposure. If you delete or disable cookies in your browser or device settings, some features of the Site may not function properly.
We use both session cookies and persistent cookies, and we also employ a variety of third-party analytics services. We do not use flash cookies, web storage, or web beacons that track activity across multiple websites.
Specific purposes for using cookies include:
In addition, we use Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses cookies and other tracking technologies to analyze user behavior, compile usage reports, and provide related services. Information collected may include your IP address, visit time, return status, and referring site.
Note: We do not collect personally identifiable information through Google Analytics. Data generated is sent to and stored by Google and is subject to Google’s Privacy Policy. For more on opting out of Google Analytics, please visit their official site.
How We Use Your Information
We use the information we collect to optimize and continuously improve your experience on the Site. This includes both personal and non-personal information.
Typical uses include:
Who Do We Provide Your Information To?
Except as outlined in this Privacy Policy, we may share your personal information with our parent company, subsidiaries, or affiliates. By using this Site, you consent to this.
Your personal information will not be shared with unaffiliated third parties unless you give us explicit, separate consent. We do not sell or rent personal information for marketing or similar purposes.
Business Entrustment
We may use third-party contractors, subsidiaries, affiliates, and partners to perform services on our behalf, such as content management, analytics, customer support, and fraud prevention. These entities may access your personal information only to the extent necessary for service delivery. They are contractually obligated to protect and maintain the confidentiality of your information and are prohibited from using it for any other purpose.
Emergency Situations
We may use or disclose your personal information if required by law or if we believe in good faith that such use or disclosure is necessary for the following reasons:
This includes exchanging information with other companies and organizations for fraud protection.
Measures to Ensure the Safety of Personal Information
We are committed to protecting your personal information. Measures include:
While we strive to protect your data, please note that no transmission over the Internet or any public network is 100% secure.
International Transfers of Personal Information
Information collected through this Site may be stored or processed in Japan or any other country or region where the Foundation, its clients, affiliates, or service providers operate. Subject to the terms and conditions of this Policy, the Foundation and its related parties may transfer the information we collect about you, including personal information, across borders—from the country or jurisdiction where you are located to another country or jurisdiction.
Please note that even if you reside in Japan or a region with data collection and usage laws that differ from those of another country, we may transfer your information, including personal information, to a jurisdiction that does not offer the same level of data protection as your home country.
However, in all cases, the Foundation will comply with all applicable laws governing the transfer, storage, and processing of personal information.
By registering with and using the Site—without prejudice to your rights stated below—you consent to the transfer of your information to Japan or any other country where the Foundation, its clients, affiliates, or service providers maintain operations, and to the use and disclosure of your information as described in this Privacy Policy.
We may provide your personal data to third parties in the following foreign countries. The relevant country-specific information you may find helpful is as follows:
The recipients of such data generally implement safeguards and data handling practices that are equivalent to those required by personal information handling businesses under Japanese law.
Shared Use of Personal Information
To the extent necessary to achieve the intended purposes of use, we may jointly use users’ personal information within the following scope and for the following purposes.
When providing personal information to a third party located in a foreign country that has implemented data protection measures equivalent to those required of personal information handling business operators under the Personal Information Protection Act, we take the necessary steps to ensure the ongoing implementation of those measures.
For further details regarding these safeguards, please contact our inquiry desk.
Children's Privacy
If you are a minor and wish to provide your personal data when using our services, you must do so with the consent of your parent or legal guardian. You represent and warrant that you have the necessary legal capacity to use our services, or, if you are a child, that you are using the services with appropriate parental or guardian consent.
Some of our services may have voluntary age restrictions that prevent access if we cannot verify that you meet the minimum age requirement.
Please note that we recognize the need to provide heightened privacy protection for personal data obtained from minors in the following regions:
We do not intentionally collect personal data from minors in these regions. If you believe that we may have collected personal information from a minor in any of the above regions, please contact us using the inquiry form or the contact information listed below.
If we discover that we have inadvertently collected personal data from a minor in any of these regions, we will promptly disable the associated account and take reasonable steps to delete the data from our records.
Acquisition of Sensitive Personal Information
Except as required by law, we do not collect sensitive personal information (as defined in Article 2, Paragraph 3 of the Personal Information Protection Act) without obtaining the customer’s prior consent.
How Long Do We Store Your Information?
If your account is terminated or deactivated, the Foundation or its service providers may retain your information, including profile data, for a commercially reasonable period for backup, archival, and audit purposes.
If you have questions regarding the termination or deactivation of your account, please contact us.
Links to Other Sites
This Site may contain links to external websites operated by third parties. Please be aware that the practices described in this Privacy Policy apply only to the Foundation. They do not apply to information collected by other sites.
We are not responsible for the content, actions, or privacy practices of third-party websites.
Governing Law
This Site is published and operated in Japan and is intended for Japanese citizens and residents. Our privacy policies are designed in accordance with Japanese law.
If the local laws of your region are inconsistent with this Privacy Policy, we advise that you refrain from submitting your personal information on this Site.
Changes to This Policy
As our Site evolves, we may introduce new services and features that require updates to this Privacy Policy. We will promptly revise the Policy and clearly communicate any changes.
We will not make material changes that would reduce the level of protection for previously collected personal information without your explicit consent.
Information for Users Outside Japan
This Site and its Privacy Policy are designed for companies based in Japan or conducting business with Japanese entities. Even if you reside outside Japan, we may collect, process, and store your personal data in Japan or other countries.
Please be aware that Japan’s data protection laws may differ from those in your own country. Data transfers will be carried out in accordance with applicable legal safeguards.
You may have legal rights under relevant data protection laws, including the right to seek compensation for violations.
Company Address, Representative, and Personal Information Protection Manager
Our company address, representative, and personal information protection manager are as follows:
Contact Us
If you have any questions regarding our handling of personal information, please contact us at:
OpsNow Japan Co., Ltd. – Customer Service Center
