How can we help you?

My payment failed or is delayed.

If the payment fails, it is necessary to check whether the registered card has not expired.

Please verify the card information in [Billing > Payment Method]. If you update to valid payment card information, the payment will be retried within 1 day.

If there is a payment delay of more than 30 days after invoice issuance, AutoSavings service usage will be suspended.

In case of unpaid invoices for up to 3 months from the invoice date, the subscription will be canceled.