We are thrilled to announce that OpsNow has successfully completed its SOC 2 Type II audit, a significant milestone that underscores our deep commitment to protecting your valuable data assets. This achievement is not just a badge of honor; it's a rigorous, independent validation of our robust security practices and operational excellence.

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Why SOC 2 Certification is a Top-Tier Standard

For those new to the world of compliance, SOC 2 (System and Organization Controls 2) is an audit report developed by the American Institute of Certified Public Accountants (AICPA). It's a top-tier standard for assessing how service organizations, especially SaaS providers like OpsNow, manage and protect customer data.

The core of SOC 2 lies in its Trust Services Criteria (TSC), which evaluate an organization's control design against key areas:

• Security (Mandatory): Protection of systems and data from unauthorized access, disclosure, or damage. This is the foundational criterion for all SOC 2 reports.
• Availability: Ensuring service continuity, reliable operations, and system accessibility.
• Processing Integrity: Verifying that data processing is complete, accurate, timely, and authorized.
• Confidentiality: Safeguarding designated sensitive information and controlling access.
• Privacy: Managing the entire personal information lifecycle (collection, use, disposal) in compliance with privacy principles.

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There are two types of SOC 2 reports:

• Type I Report: Assesses the suitability of the design of controls at a specific point in time.
• Type II Report: Evaluates the operational effectiveness of those controls over a specified period (typically 6 or 12 months). A Type II report provides a significantly higher level of assurance, demonstrating that security controls are not just well-designed but consistently effective in practice.

SOC 2 audits are conducted by independent Certified Public Accountants (CPAs) or accounting firms, ensuring an unbiased and thorough examination of an organization's controls.

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What It Means If You are an OpsNow User

Our recent SOC 2 Type II report, prepared in accordance with AICPA attestation standards, specifically examined the suitability of our control design and their operating effectiveness for the Security category (the mandatory criterion) from December 1, 2024, to February 28, 2025.

The audit confirmed two crucial points:

• Suitable Design: Our controls were suitably designed throughout the audit period to provide reasonable assurance that OpsNow’s service commitments and system requirements would be achieved based on the applicable Trust Services Criteria.
• Operational Effectiveness: More importantly, the controls we have in place operated effectively throughout this period, consistently providing reasonable assurance that OpsNow’s service commitments and system requirements were achieved. This means our security systems aren't just theoretical; they are working diligently day in and day out.

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The Value OpsNow Delivers

At OpsNow, we believe that security is more than just a compliance checkbox; it's a core philosophy and a promise to you, our valued customers.

• Customer Trust, Proven Through Certification: As your trusted partner handling sensitive data, we are unwavering in our commitment to the highest standards of security and reliability. Our SOC 2 Type II certification is independent, third-party validation of this commitment.
• A Promise to Uphold, Not Just a Process to Follow: We do not view SOC 2 as a one-time hurdle, but as an ongoing commitment to continually enhance our security posture. Safeguarding your data is our top priority, ingrained in every aspect of our operations.
• Ongoing Validation of SOC 2 Type II Reporting: Our regular completion of SOC 2 Type II audits demonstrates that our security systems are not only well-designed but also consistently operating effectively 24/7, year-round. This continuous validation provides superior assurance.
• Building Trust for Guaranteeing the Value of Your Data: Our security management extends beyond basic data encryption. It encompasses a holistic approach to availability, confidentiality, and privacy across all our operations. This ensures you can always access our services reliably and manage your data securely, no matter the circumstance.
• Complete Confidence Backed by SOC 2: Every step we take is aimed at confidently answering the fundamental question: "Can I trust this company with my data?" Our verified security framework is a clear reflection of our unwavering dedication to providing the highest levels of data protection and privacy, giving you the confidence to focus on what matters most.

This SOC 2 Type II certification reinforces OpsNow's position as a reliable and secure partner in your digital journey. We are dedicated to maintaining these high standards and continuously improving our security measures to protect your most valuable assets.

Contact Us to learn how OpsNow ensures the safety and reliability of your cloud operations.