What is the difference between deactivating and removing a user account in OpsNow?
In OpsNow FinOps Plus, when a user no longer requires access—due to offboarding, contract changes, or inactivity—you can either deactivate or remove their account.
While both methods serve to protect your organization’s data, they differ in terms of how the account is handled.
✅ Deactivate: Temporarily restrict access
- The user account remains in the system, but all service access is blocked.
- The account can be reactivated later, preserving access history and organizational ties.
- Best for:
- Long-term absences (e.g., leave of absence)
- Temporary suspension of partners or external vendors
- Internal security audits
❌ Remove: Permanently delete the account
- The account is completely removed from OpsNow.
- The user loses all access and must be reinvited to join again if needed.
- Best for:
- Offboarded employees
- Terminated vendor or partner accounts
- Irrecoverable security concerns
📌 Summary Table
| Action |
Deactivate |
Remove |
| Account Exists |
✅ Yes |
❌ No (permanently deleted) |
| Access Allowed |
❌ No |
❌ No |
| Reuse Later |
✅ Possible (reactivate anytime) |
❌ Not possible (must re-register) |
| Use Case |
Leave of absence, temporary suspension |
Termination, offboarding, contract ended |
📌 Regularly deactivating or removing unused accounts helps prevent unauthorized access and strengthens your organization’s overall security posture.
