OpsNow retains customer data based on customer type (paid, free, trial) and data category in compliance with global data security standards and relevant privacy laws, including GDPR and Korean data protection regulations.
✅ General service data (e.g., cost, asset, usage history)
- Paid customers: Data is stored for a minimum of 13 months, up to 3 years.
- Free/trial customers: Data is retained for up to 1 year starting from the trial activation date.
This includes cloud cost analysis, resource utilization logs, and optimization history.
✅ Billing data (invoices, payment history)
- Regardless of customer type, billing records are retained until the account is deleted.
- After account deletion, data is either removed or anonymized according to OpsNow's internal policies.
✅ Personal information
OpsNow may collect and retain the following personal data:
- Required fields: Email, full name, company name, phone number, preferred language, credit card info
- Metadata: Login IPs, browser info, service usage history
- Support data: Customer inquiries, tickets, and file attachments
🔒 These personal details are stored until account deactivation, and are then deleted within the following
| Data Category |
Deletion Timeline |
| Account registration details |
Within 3 months of deletion |
| Payment & billing records |
Within 5 years |
| Customer support history |
Within 3 years |
| Access logs (login activity) |
Within 3 months |
✅ What happens to data for trial users?
- For trial users who do not convert to a paid account, some data is deleted immediately.
- Remaining data is retained for a maximum of 3 months, except for metadata like company name/department, which may be stored for up to 6 months for backup purposes.
✅ Can I request data backup or early deletion after leaving OpsNow?
- Yes. Within 6 months after account deletion, customers can request:
- 🔄 A downloadable data backup file via email
- 🗑️ Immediate early data deletion
Please contact OpsNow Customer Support (CS) or your workspace administrator to submit a request.
OpsNow is committed to protecting customer data through transparent retention and deletion practices that align with legal requirements and industry best practices.
