OpsNow collects and securely retains various types of personal and service usage data to provide cloud cost optimization, account management, user support, and security monitoring.
All data is processed based on user consent, legal compliance and global cloud security standards.
✅ Categories of Personal Data Collected
🟦 Basic Identification Information
- Email address (required)
- Full name
- Company and department
- Phone number
- Preferred language
- Billing information (credit card number, expiration date, etc.)
🟦 Support & Operational Data
- Email messages and tickets submitted to OpsNow support
- Technical support logs and attachments (e.g., screenshots, error logs)
- Organization profile and history of requests or configuration changes
🟦 Login & Authentication Information
- Login and logout timestamps
- IP address, browser, and device metadata
- Multi-factor authentication (MFA) logs and verification history
🟦 Service Usage Activity (Expanded Scope)
- Cloud resource usage records (from Usage menu)
- Instance lists and status (running, stopped, terminated)
- Region, instance type, OS, vCPU count, lifecycle type (on-demand, reserved, spot)
- Cost analytics logs (from Analytics menu)
- Daily/monthly spend per account
- Cost distribution breakdown
- Custom analytics queries and tag-based filters
- Optimization logs (from Optimization menu)
- Resource right-sizing (e.g., downsizing, modernization) suggestions and actions
- UI interaction data
- Filter usage, date range selections, and dashboard behavior tracking
✅ Security and Legal Compliance
OpsNow protects all collected personal information and service records through an encrypted storage and access-controlled security system.
Our data retention and deletion policies are strictly managed in accordance with domestic and international regulations, including the Personal Information Protection Act, the Electronic Financial Transactions Act, and the Protection of Communications Secrets Act.
💡 You may request a data backup or early deletion within 6 months after account deactivation by contacting customer support or your organization admin.
